We believe the protection of your personal data is a fundamental right. This Privacy Policy explains how golden bat collects, uses, and safeguards your information.
Our Commitment: golden bat takes your privacy seriously. We never sell your data and do not share it with unnecessary third parties without your consent.
This Privacy Policy applies to all members using the golden bat platform, including the website and mobile app. By accessing our platform or creating an account, you agree to this Privacy Policy.
The golden bat platform is operated by an internationally licensed gaming operator that adheres to international data protection standards. Our privacy policy is reviewed regularly and updated as needed.
We only collect information that is necessary to provide our services. Collecting data beyond what is needed goes against our policy.
| Type of Data | Details | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Account Verification (KYC) |
| Contact Information | Email address, mobile number | Account Management & Notifications |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing |
| Identity Documents | Copy of NID or Passport | Age & Identity Verification |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Betting history, preferred games, session duration | Service Improvement & Personalization |
We never store your full payment card number. Payment details are always kept encrypted and transmitted securely to our payment processors.
Golden Bat uses your information only for specified purposes. Your data is never used in any unauthorized manner under any circumstances.
Golden bat uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may limit some features of the platform.
Golden Bat employs multiple layers of security to protect your information:
No system is 100% secure. That's why we strongly encourage you to use a strong password and never share your login credentials with anyone.
We retain your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.
| Type of Data | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | Up to 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Customer Support Contact | 3 Years |
| Cookies & Session Data | Until end of session or up to 1 year |
| Marketing Preferences | Until consent is withdrawn |
You have several important rights on the Golden Bat platform. You can exercise any of these rights at any time through our support team.
Golden bat strictly prohibits anyone under the age of 18 from creating an account or using the platform. We do not knowingly collect personal data from minors.
If you suspect a minor in your household is using Golden Bat, please support@goldenbat.wsto let us know.
Golden Bat may update this Privacy Policy from time to time. For significant changes, we will notify you through the following methods:
Continued use of the platform after any changes will be considered your acceptance of the updated policy. If you do not agree to the new policy, you may close your account.
For any privacy-related questions, requests, or complaints, please get in touch with us:
Email: support@goldenbat.ws
Response Time: Within 72 hours (typically within 24 hours)
Language: Support is available in both Bengali and English.
We may need to verify your identity before processing your request. This is done solely to protect the security of your own data.
You have full control over your personal data on golden bat. Exercise these rights at any time by contacting our support team.
You have the right to know what information we hold about you and to receive a copy of it.
If any of your information is inaccurate, you may request a correction. We will update it within 7 business days.
After account closure and once the legal retention period has ended, you may request the permanent deletion of your data.
You may object to and opt out of marketing emails or specific uses of your data.
You may request a digital copy of the data we hold about you in a commonly used format.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
All communication between your device and our servers is encrypted with 256-bit SSL. No one can intercept or view your data in transit.
Identity document details are processed only through authorized verification agencies. Your NID or passport image is never sent to unsecured servers.
If any unusual activity is detected on your account, our system alerts us immediately. We take proactive action before fraud can occur.
Our servers are hosted in internationally certified data centers. Regular backups and isolated security zones keep your data protected from unauthorized access.
In the event of a data breach, we notify affected users within 72 hours. Transparency is a core part of how we operate.
Golden bat complies with the requirements of its international gaming license, which includes strict data privacy and protection obligations.
If you no longer wish to receive promotional emails or SMS, click the "Unsubscribe" link at the bottom of any email or let our support team know. We'll process your request within 48 hours.
Enable Two-Factor Authentication (2FA) to keep your account even more secure. You can activate it in just a few seconds from your profile settings.